Kaitlyn Aquino • December 16, 2022

The Faces of Room 217 - Dawn’s Story

There is no denying that music brings people together. Regardless of age, gender or race, music is a force that connects us all. At Room 217, music and a desire to help others is what has brought us all here. Each face of Room 217 comes from a different background, bringing their own unique stories and experiences to achieve one common goal: to help others with music, just like every person who is touched by and touches others through Room 217. In the coming weeks you will get to meet the faces of Room 217. Here’s Dawn’s story.


Meet Dawn Ellis-Mobbs. Dawn is the Education Manager at Room 217. Both a music educator and community musician, she brings her passion for integrated arts and multidisciplinary projects in care spaces to Room 217. I asked her some questions about her life before Room 217 and how these experiences shape her role at Room 217.


Kaitlyn: How has music impacted your life?


Dawn: That is an interesting question to ponder at this point in my life. How has music not impacted my life? In my early years I played piano and then switched to flute and joined multiple bands during my high school years. It was in these programs that I started to develop a social network of friends and colleagues, all connected by the love of playing together and creating music.


From there I went on to complete an Honors Bachelor of Music in Performance and as Artist Diploma from the Glenn Gould School. I also spent a year at the University of Montreal studying orchestral performance practices as a flutist.


Kaitlyn: What did you do before Room 217?


Dawn: I went on to discover the joy of classroom teaching and spent 15 years as a music and arts specialist with students from junior kindergarten to grade 12 in the York Region. I was also an Arts Administrator at the Canadian Music Centre, a Department Head of Arts for the York Catholic District School Board, and most recently the Director of Education and Community Engagement with the Toronto Symphony Orchestra.


For me, experiencing the impact of music in care spaces (and my philosophy to include school environments as care spaces) blossomed into becoming a program developer connecting the world of long-term care with the Toronto Symphony Orchestra and Toronto Symphony Youth Orchestra. During this time I was fortunate to witness the role of music on the lives of others from both a professional and communal perspective. Through community engagement work, I was able to create space in the sandbox to bring these worlds together. Sitting on care calls and watching people connect through the joy of music is something I will never forget. As one resident said, “these calls and the program are the icing on the cake, it’s part of a beautiful day.”


I also continue to work as a community and freelance musician performing with organizations such as Orchestra Toronto and the Marquee Theatre in the York Region.

 

Kaitlyn: What led you to join Room 217?


Dawn: After teaching in the classroom, I still engaged with the stories of my community and how my students could engage with community members through music and the arts. I developed this model of community arts project while in my Master’s at Wilfrid Laurier University in the Community Music Program. This is also where I first met Bev Foster. I instantly fell in love with the work of Room 217 and Bev’s story. I even began bringing my students to the Music Care Conference.

I had not discovered another place that brought people together in the music and health sectors quite like this. I have always been inspired by the way that Room 217 allows individuals to share space with each other in the music care approach – the intentional use of music for better care outcomes. The impact of the work of Room 217 and the role of music in my life transitioned during this time, to bring into focus the role of music in the community from a process point of view – how music accompanies us on life’s journey.


I decided to come work with Room 217 as the Education Manager after formally leaving classroom education with the York Region. I would say that my decision to come to Room 217 is directly related to the impact of music on my life. I feel like I can now work in a place where music feels like home, and where the work is fulfilling. Music makes life better, and the journey to better understanding this has led me to Room 217.


Kaitlyn: Is there anything else you want others to know about you?


I am a mom to two beautiful children, Julia and Aidan, and I believe in social justice work through the arts. Throughout my high school years, music gave me a sense of belonging to something. It provided a framework for meaning and social connection. To this day, I am still in touch with many friends that I went to high school with. It was during this time that I began playing at retirement homes, community events and other spaces, and started to learn how music impacts others. It was through these community opportunities that I began to develop a sense that music can reach others, that music allows us to connect with others, and that music can have a very unique impact on others when considering one’s life journey or wellness.


What touches me about Dawn’s story is how her love for music and her community drives her to create new ways for meaningful interaction - human connection is at the heart of it all.

 

By Shelley Neal May 28, 2026
For most of my practice of coming alongside people in care or at the end of life, my harp has been the extension of me. It has traveled in ICUs, nursing homes, funerals, and celebrations of life. But for George, it couldn’t reach into the depths of his ears or into his soul for soothing, comforting, and connecting. George became profoundly deaf at the end of life. George, in his youth, was a very active and attractive young man with many skills athletically and also musically. Both he and his brother were incredible tenors in their church choirs from youth until their sixties. They sang duets and solos in church and with Gilbert and Sullivan Productions. It was actually there that George met the love of his life, Audrey, and they sang together. In my youth at church, George was often gowned in the choir garb, enjoying the music of the church and those “olde hymns”. Later, George’s father’s work as an assayer took him at the age of 16 to Jamaica, where he fell in love with the folk music of the isle. At home, he loved watching Don Messer’s Jubilee; country music was his soft spot. Often after dinner, he would start the turntable and listen to the crooning of the country and western storytellers. Aging, as they say, is not for the faint of heart. The loss of hearing was a huge adjustment for George, and the loss continued until even the hearing aids no longer worked. I would take Ruby, my little red harp, into the nursing home to play, and he would gently smile in his George way and shake his head that he heard nothing. This is where I became the student during the journey. George would bring out copies of his music, such as old hymns and lyrics of favourite love songs. These copies would be yellowed and delicately thin with age. He would begin to sing in his mellow tenor voice, and the memories flooded back. He shared the copies with fellow residences and staff. He would sing to them all. My job was to listen and take in his rich history of music that journaled the passages of his life. Our favourite haunt in the last nine years was Swiss Chalet, every Sunday evening. Often, our Jamaican staff would come out and sing to George. He really couldn’t catch the words the first couple of times, and then he would lip-read Diane’s words, “Come, Mr. Tally Man, Tally Me Banana,” and everyone at the table and surrounding tables would sing. George would randomly sing songs of the past during these dinners, remembering all the words as well as the moments these songs elicited. Then, the talk and connection went deep. His son, Peter, would take notes about all of these wonderful events of a man who lived a humble life well. Our portal into the life of George often came through old black-and-white photos, old hymn books, even old 78 records. He would smile, close his eyes, relax in his lazy boy, and the vocal music would begin. With the music came the stories of life traveling with his family, the depression, World War 2, meeting Audrey, raising his family, and connection with others through music. Even though he could no longer hear, he remembered and could still give the gift of song to others. The lesson is that music is so much more than sound; it is the connection, the stories, and the memories. We, as music care advocates, need not pass by someone who can’t hear as we may feel not useful, but to think beyond the physical sound into the memories of a song. The use of old pictures and hymn books helped us to enter into the past, as did the conversations cards of Music Care. Our job is one of connection and valuing the humanity of a soul. Music provides rich soil for connection. As our body ages and access to many things diminishes, we must still consider how to adapt our approach of using music to connect, through pictures, conversations, touch, and just being in space together sharing who we are. Shelley Neal is a special education teacher and program coordinator, therapeutic musician, and music care advocate in the Greater Toronto Area. Shelley uses music to deliver curriculum, support movement and language development and communication skills with non-verbal children. Her goal is to come alongside people and use music in whole person care.
A guitar , cowboy hat , cowboy boots and hay are on a wooden table.
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