Key Change Series Part 4 - MUSIC CARE CERTIFY: A Change Management System That Transforms Care
The role of health and social care leaders is to drive lasting change that enhances both quality of care and the experience of the care team. Implementing effective change in a care setting is complex—but it doesn't have to be daunting. MUSIC CARE CERTIFY (MCC) is a transformative solution that not only improves the well-being of care recipients, but also nurtures a culture of innovation and collaboration among staff.
MCC is more than just a program—it’s a change management system. It provides a structured, step-by-step approach to implementing music as a core element of care, ultimately enhancing quality of life and supporting quality improvement across your organization.
The goal of MCC is to establish, integrate and evaluate music within caring communities to achieve better care outcomes.
How Does it Work?
MCC is built around five quality drivers that are designed to help deliver and sustain a high standard of music care. These quality drivers ensure your organization integrates music care in a way that is sustainable, replicable, and measurable. They include:
- Leadership: Champions of change at every level—site team leaders, staff, and music care facilitators working together.
- Music-Rich Environment: Creating a space that enhances the emotional well-being of everyone through music.
- Professional Practice: Ensuring that music care is delivered by skilled professionals.
- Continuing Education: Providing ongoing training to ensure staff is prepared and confident in using music as part of their care approach.
- Action Research: Continuously assessing and improving the program to ensure the best care outcomes
By using success criteria assigned to each quality driver, organizations can track their progress through Bronze, Silver, and Gold levels of achievement. Each level reflects the depth to which music care has been integrated into daily practices. From initial adoption (Bronze) to a fully embedded, transformative model (Gold), MCC provides clear milestones for caring communities to strive toward.
Upon completing MCC certification, the caring community will be recognized as MUSIC CARE Certified. This prestigious designation signals your commitment to improving the quality of life and care for everyone within your site.
The Real Benefits
Change management doesn’t happen overnight—but with MCC, the benefits are clear and impactful:
- Staff Satisfaction: Care professionals report increased job satisfaction, resiliency, and retention.
- Innovative Culture: MCC fosters creative, innovative thinking, empowering care teams to explore new ways to improve care.
- Improved Care Outcomes: Music integration leads to better care experiences and enhances alignment with relational and person-centered approaches.
- A Competitive Advantage: Organizations that adopt MCC differentiate themselves, gaining a competitive edge by offering a unique, high-quality care experience.
In the next blog, we’ll dive into the stories of early adopters of MCC in Canada. The results are already speaking for themselves—MCC is changing the way care is delivered, creating a culture that values well-being, innovation, and measurable outcomes.


