Bev Foster • April 24, 2025

Key Change Series Part 5 – MUSIC CARE CERTIFY: Change in Action

Music is a catalyst for measurable change. And it can be woven into the fabric of a caring community. Care leaders have the power to make that change a reality within their organization through our MUSIC CARE CERTIFY program.

 

Kindera Living has rolled out MUSIC CARE CERTIFY in 8 of their homes in Ontario with excellent results. Each care centre had their own unique music care site team and addressed a site challenge with music.

 

For example, Kindera’s Dundurn Place Care Centre wanted to reduce the stress of daily care given to residents. Dundurn is in the heart of downtown Hamilton; it is multicultural, and serves 112 long-term care residents, 2 respite and 22 convalescent residents. The music care site team learned the residents’ musical preference and incorporated them into personalized playlist used during personal care sessions by the PSWs. Expressive behaviours were reduced by 78%. Cooperation during care improved and stress was reduced for both the care recipient and care giver.

 

At Wellington Park Care Centre in downtown Burlington with 135 long-term care beds and a 16-bed restore program, the music care site team wanted to improve resident experience by creating a music-rich environment. By offering an abundance of new music programs, adding music to existing programs, and encouraging opportunities for musicking, Kindera’s Wellington Park increased monthly musical offerings by 128%. This meant music therapy hours were doubled and now, all residents have their own set of headphones. The team saw an increase in engagement, emotional responses and social interaction.

 

At Banwell Gardens Care Centre in Windsor, a 142-bed Kindera home, the music care site team evaluated the impact of a resident chosen song on staff, when played during the honour guard. Note, when the residents dies and leaves the home through the front door, staff, residents and family gather for an honour guard. Results showed that 83% of staff feel less isolated in their grief when this ritual is performed with resident-chosen music; 94% of staff felt that the resident-chosen honour guard song helps them process grief more effectively.

 

At Anson Place Care Centre, a 47-bed Kindera home in Hagersville, the music care site team created the ‘Sound Bites’ initiative where resident personalized playlists enhanced the dining experience and increased resident appetite by 19%. There were other benefits during mealtime as well, such as a 20% increase in social interaction with more talking, humming, singing, laughing, smiling, swaying and toe tapping.

 

Huron Hospice in Goderich Ontario was the first hospice in Canada to become MUSIC CARE Certified. Their music care site team wanted bedside musicians and nurses at their residential hospice to observe and evaluate the effects of music on residents. By developing two observational feedback cards to record observational outcomes, hospice nurses found that 83% of residents felt calmer from live music moments offered by trained community musicians. Not only did the residents benefit from the music, there was deeper mutual appreciation and support amongst the nursing staff and volunteer musicians.

 

Acclaim Health in the Peel and Halton regions offer adult day programs to support physical and mental well-being through independent living, reduced social isolation and innovative dementia care. At Patty’s Place and Mississauga Clubs, the music care site team used cue songs to improve client transitions in afternoon programming. By using a catchy familiar tune to encourage clients to get up and walk to the after-lunch programming, 75% of clients showed more engagement during the transition by singing, clapping or dancing. At the Burlington and Walmley clubs, personalized musical playlists were used to redirect client agitated focus towards musical engagement such as listening, singing, dancing and discussing.

 

While these are some of the measurable changes reported through the MUSIC CARE CERTIFY process, anecdotal evidence of music’s impact was plentiful.

 

“The stories that come out of our Men’s Musicking program are often touching and humourous which opens the door for deep emotional reminiscence and a collective appreciation of each other’s lives.” – Music care site team member, Menno Place, Abbotsford, BC

 

“Lack of quality sleep in seniors can lead to a range of issues, including increased risk of chronic diseases like heart disease, stroke and diabetes, as well as cognitive decline, falls, weakened immune systems and mental health problems like depression and anxiety. Hawthorne Care Centre’s music care team along with PSWs, used music (15 minutes of play) prior to bedtime to improve resident sleep quality. How exciting for Hawthorne residents!” – Sandy Croley, Director of Programs and Rehabilitation, Kindera Living

 

“Before music was introduced, he was constantly in his room and preferred to stay in bed and sleep. After Arbour Beats came in play, I noticed him coming out of his room much more often asking what programs were happening. I now notice he will start singing in his room on his own, even when music is not playing. He sits in his chair and belts out multiple songs at any time of day for a long duration. I think music sparked something in him.” – Music care site team member, Arbour Creek Care Centre, Stoney Creek, ON

 

We honour all of the early adopters of MUSIC CARE CERTIFY, building the case for music integration as a strategic, key change in the care culture.

By Shelley Neal May 28, 2026
For most of my practice of coming alongside people in care or at the end of life, my harp has been the extension of me. It has traveled in ICUs, nursing homes, funerals, and celebrations of life. But for George, it couldn’t reach into the depths of his ears or into his soul for soothing, comforting, and connecting. George became profoundly deaf at the end of life. George, in his youth, was a very active and attractive young man with many skills athletically and also musically. Both he and his brother were incredible tenors in their church choirs from youth until their sixties. They sang duets and solos in church and with Gilbert and Sullivan Productions. It was actually there that George met the love of his life, Audrey, and they sang together. In my youth at church, George was often gowned in the choir garb, enjoying the music of the church and those “olde hymns”. Later, George’s father’s work as an assayer took him at the age of 16 to Jamaica, where he fell in love with the folk music of the isle. At home, he loved watching Don Messer’s Jubilee; country music was his soft spot. Often after dinner, he would start the turntable and listen to the crooning of the country and western storytellers. Aging, as they say, is not for the faint of heart. The loss of hearing was a huge adjustment for George, and the loss continued until even the hearing aids no longer worked. I would take Ruby, my little red harp, into the nursing home to play, and he would gently smile in his George way and shake his head that he heard nothing. This is where I became the student during the journey. George would bring out copies of his music, such as old hymns and lyrics of favourite love songs. These copies would be yellowed and delicately thin with age. He would begin to sing in his mellow tenor voice, and the memories flooded back. He shared the copies with fellow residences and staff. He would sing to them all. My job was to listen and take in his rich history of music that journaled the passages of his life. Our favourite haunt in the last nine years was Swiss Chalet, every Sunday evening. Often, our Jamaican staff would come out and sing to George. He really couldn’t catch the words the first couple of times, and then he would lip-read Diane’s words, “Come, Mr. Tally Man, Tally Me Banana,” and everyone at the table and surrounding tables would sing. George would randomly sing songs of the past during these dinners, remembering all the words as well as the moments these songs elicited. Then, the talk and connection went deep. His son, Peter, would take notes about all of these wonderful events of a man who lived a humble life well. Our portal into the life of George often came through old black-and-white photos, old hymn books, even old 78 records. He would smile, close his eyes, relax in his lazy boy, and the vocal music would begin. With the music came the stories of life traveling with his family, the depression, World War 2, meeting Audrey, raising his family, and connection with others through music. Even though he could no longer hear, he remembered and could still give the gift of song to others. The lesson is that music is so much more than sound; it is the connection, the stories, and the memories. We, as music care advocates, need not pass by someone who can’t hear as we may feel not useful, but to think beyond the physical sound into the memories of a song. The use of old pictures and hymn books helped us to enter into the past, as did the conversations cards of Music Care. Our job is one of connection and valuing the humanity of a soul. Music provides rich soil for connection. As our body ages and access to many things diminishes, we must still consider how to adapt our approach of using music to connect, through pictures, conversations, touch, and just being in space together sharing who we are. Shelley Neal is a special education teacher and program coordinator, therapeutic musician, and music care advocate in the Greater Toronto Area. Shelley uses music to deliver curriculum, support movement and language development and communication skills with non-verbal children. Her goal is to come alongside people and use music in whole person care.
A guitar , cowboy hat , cowboy boots and hay are on a wooden table.
By Shelley Neal April 2, 2025
I undertook the MUSIC CARE Certification program when I had journeyed through caring for my mother with Alzheimer’s. It was during my training, I learned how music works in terms of timbre, melody and rhythm and beat, music care domains and music care strategies. It helped me to support mom as the disease progressed. I continued to certify through Music Care and then I had the joy of teaching others the level 1 program Fundamentals of Music Care Theory and Context . I have loved coming alongside others in Long Term Care and using music to support giving voice of what is within one’s life, preventing isolation and loneliness, creating community. I enjoyed all it all. Then, I found myself once again in the Emergency Room with Tim, (my family member) as we were helping him home in his palliative journey. My “outside life” took a back seat and my inside hospital life began. Tim’s was failing and he was no longer able to open his mouth and swallow to obtain nutrient’s due to Parkinson’s . We tried various types of foods, textures and flavours, however, opening his mouth and swallowing remained inaccessible. Tim loved Glen Campbell and Rhinestone Cowboy . When he was a young man, he would repeated play this song until the LP was worn through. He was given a new Glen Campbell CD at Christmas and the song was welcomed back into our lives. There I was ,in my new environment on the tenth floor of the hospital, playing Rhinestone Cowboy. Tim sang along. He actually sang along! He moved his mouth, swallowed and sang along. We were able to get pureed food into his body. Later, the disease continued to ravage his body and Rhinestone Cowboy helped us connected with other such as the speech language pathologist, doctors, cleaning staff and nurses. We sang and danced together with the music and Tim smiled. He knew he was part of a community who loved him. As we knew the end was coming, I played music with a simple melody, 60 beats per minute and soft timbre on my harp to support Tim as he fell into sleep. Near the end, I used tonal music in simple phrases to support calmness matching his breath. Tim passed peacefully and gentle. Today, at his funeral our last song “Rhinestone Cowboy”. After hearing the importance of this song, all the people present joined in singing to honour the village of Tim that so lovingly cared for him. Music Care training has become a natural rhythm in my life to use with aging and sick family members, supporting young children’s learning and providing self-care when I was tired after intense caregiving.
By Shelley Neal March 8, 2024
I initially trained with MUSIC CARE to work with Seniors in Long Term Care who were experiencing dementia and Alzheimer’s Disease. This is the path I travelled with my mom. My training with Music Care and Room 217 supported capacity building in selecting music that was played on my harp or chosen recorded music. The music centered on the care of the individual and their specific needs. My job was to determine the individual’s specific and select music to address these needs. The music selected helped to build community, support sleep, talk about life experiences, create a background landscape of sound, support connection to decrease isolation and loneliness, as well as coming alongside people dying. My training with Music Care helped me understand how to support people “where they were” physically, emotionally, and spiritually. Through using beat, tempo, melody, and timbre, I could cater the music and desired support required for individuals or small groups. My profession is teaching. I am a special education teacher and use music in my primary teaching as a method for learning, practicing language skills, transmitting information about science studies or math equations, as well as having fun and creating our own songs. My teacher toolkit married exceptionally well with the knowledge and skills provided by the Music Care Certification training. Recently, my work with students has involved individual programming for the medically fragile children and the palliative children. I use music (repeating the chorus several times) to engage and connect with the kiddos. We use music to "talk" about feelings (our communication is through eye gaze, eye blinks, and squeezing hands), and content material. I use music to enjoy our relationship of being together. At times, due to medication for seizures, my little ones can be very sleepy. I increase the tempo, engaging in tapping the beat on her hands and using silly action songs. The giggles and wiggles make it magical. I also use music to tell stories (my students have CVI, cortical vision impairment, so visual perception is difficult). This helps the child to engage in the story arch and adventures. Music is my conduit for reaching out and being with the students. Recently, I had the sacred journey of visiting one of my children in ICU at Sick Kids. I was invited to come to say "goodbye". A dear friend who was an ICU nurse in a different department told me (AKA, insisted) that I bring my harp with me. I wasn't sure if this would be appropriate for the family. However, with the permission of the mom, I bravely packed my harp up and took it to the Unit. It was a beautiful evening of talking with their mom and dad about how special their child was in my life. I played the kiddo's favorite songs and then ended with "The More We Get Together". The little one opened their eyes and stared at me. We hugged, and I left. They passed the next morning. I consider this time to be a sacred gift. Music Care Certification has given me the confidence and toolset to work alongside people and to journey together. It is a time a beautiful, difficult, or sacred time that I have been honoured to participate in.  Thank You
By Julia Cara March 29, 2022
This article was written by Julia Cara, and is part of a series provided by upper year Health Sciences students at McMaster University.
By Bev Foster January 10, 2022
I will never forget the call that came on that cold, crisp January afternoon twenty years ago. I knew it was imminent. I was expecting it and I thought I was ready. But would I ever be ready to say the final farewell to my father?
By Deb Bartlett September 11, 2020
Poodles skirts, saddle shoes, ducktails and fins on your cars. If these words don’t evoke memories and images from the ‘50s maybe this will:
By Deb Bartlett August 28, 2020
Ask people what folk music is, and you'll get a variety of answers. Is it about the music? The lyrics? The song's history? According to Wikipedia's entry on folk music , it's all of those things: music that's performed by custom over a long period of time; that has no known composers; and that has been transmitted orally. It can describe the traditions of the "uncultured classes" and definitely means it's music of the people. And because it's been shared orally, it is music that has a place, or is indicative of a community. In some circles, because folk music tells stories about events and history, it's known as world music. In a dissertation, Rachel Clare Donaldson simply stated "Folk music is what the people sing."
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As explained in this blog post Not Afraid album, the intent behind the Not Afraid album was not to tell people in hospice palliative care that they needn't be afraid; it was to let them know there are people who love them and are sharing the journey.
By Deb Bartlett August 17, 2020
Room 217 ’s music was designed for use in palliative care. The music is produced at 60 beats per minute (resting heart rate) which has several benefits for the person receiving palliative care. It also aids others in the circle of care. This link will take you to a report that discusses the benefits of music in hospice palliative care .
By Deb Bartlett August 11, 2020
Do you remember where you were the first time you heard them? The Beatles? Had you heard them on the radio? Or was your first experience with The Beatles watching the Jack Paar show, or Ed Sullivan?
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