Various Writers • June 14, 2017

Dimensions of Music Care Part 7: Training

The Music Care Training (MCT), a three-level program offered by the Room 217 Foundation, is the only baseline program available for caregivers of all backgrounds to learn the fundamentals of music in care. The program supports participants to understand how music can influence and complement their scope of practice as caregivers.

The third cohort of Level 3 Music Care Training students just completed their program in April, culminating with an Intensive Day in Calgary that was inspiring, thought-provoking, and celebratory.

Peter Exner was part of this cohort, and he shares his story, below, about how the MCT program gave him direction and focus in his musical work with seniors. Peter is just one of many folks who was already using music intuitively in care settings, but knew there was something more they could be doing. The training helped Peter better understand the impact of music on the whole person, and refined his approach to how he delivers his music programs.

It’s a wonderful example of how the training can help people who are already using music, to use it with greater impact.

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Roughly three years ago, the nursing home where my grandma lives approached me and asked if I would be interested in preparing an hour of music for their residents. I had already been playing the piano for my grandma, but nothing scheduled or organized. Without much thought, and with my grandma beside me, I said “Yes, of course!”

Little did I know that after crashing and burning through my first hour of music in a noisy, unwelcoming cafeteria, I’d now be filling my days building and delivering music programs to seniors using the Music Care approach as my guiding light.

That first day was rough. To prepare for it, I’d pulled out my Royal Conservatory of Music books grade 1-10, and I started banging out everything I’d learned. My repertoire would have to be near perfect, and I would need to get from one song to the next as efficiently as possible so I wouldn’t look lazy up there in front of my audience. I managed to pull a few random selections together, and off I went to the nursing home.

After a brief introduction, I started playing the piano for the residents. The seat they gave me was so high I had to take my shoes off to get my knees under the keys. Caregivers were walking and rolling people everywhere, and …the oxygen alarms!

It was one of the longest hours of my life. After about 30 minutes people didn’t even bother clapping anymore. At 45 minutes I was out of music. I looked over at grandma, she was furiously waving her hands up at me in circles – “Play that song you played for me the other day”… Teddy Bears Picnic? Really? That’s crazy talk, these are senior citizens, I thought.

But guess what, grandma was right. Oxygen alarms or not, that song brought the house down. People moved. People smiled. People clapped. People SANG!

I felt both humiliated and deeply moved by my 57 minutes of pain followed by 3 minutes of fame. I knew I needed to figure out what had happened. I did some research and attended my first Music Care Conference. Riding the high of meeting other musicians, rec therapists, and music therapists, all interested in how music could support their care, I enrolled in the Music Care Training Program.

Level 1 asked some very basic questions; why music? Why care? Ideas, activities, stories, everything started bubbling to the surface. Why was I trying to program an hour of perfected classical music?

Not only did Level 1 provide me with the framework to understand what I needed to do, but it helped me develop my toolbox for the care context I was in. My Music Care Initiative (MCI) was born and off I went.

The following year was Level 2. I focused on implementing music care programs into my care setting and building my skills as a music care advocate. We looked at the whole person and identified that not only do we have many different needs but many different stories and experiences that have made us who we are today. I built my first playlist for self-care and then got to work on playlists for others. With the help of my local library, I had music coming out of my ears.

Level 2 helped me figure out how to present my programs as musical stories to an audience, rather just playing notes on the piano on autopilot. Stories attached to music allowed me to set the stage so I could safely take a group on a journey outside of their seats and out into the world. This was an important revelation knowing that no two people hear the same song the same way. At the end of Level 2, I made an update to my MCI to better focus where I was headed, and off I went for another year of practice.

The final step, Level 3, was in some ways the finishing touch for my music program, but also the beginning as I push my program out to the community. Two achievements stand out for me today.

First, I tightened up my music program. An hour of music begins with a warm up, a welcome, and then a discussion about the themes of music I will present. More often than not local news usually make its way into a playlist. I’ve even built in time for people to come and go during a session as well as time to debrief and give receive feedback.

Second, Level 3 helped me solidify on paper what I do, how I do it, and what I’m going to do with it. (It’s hard to fluff your way through this level!) Presenting a complete portfolio and plan of action to finish this course gave me a certificate of completion, but more importantly, it gave me a path to follow. A path to build, offer, and deliver my music programs thoughtfully and successfully with the support of the Music Care approach.

Peter Exner is a musician and choir director based in Calgary, AB. He has completed all 3 levels of Music Care Training through the Room 217 Foundation and is a proud Music Care Advocate. Contact Peter at Peter.exner@telus.net

By Shelley Neal May 28, 2026
For most of my practice of coming alongside people in care or at the end of life, my harp has been the extension of me. It has traveled in ICUs, nursing homes, funerals, and celebrations of life. But for George, it couldn’t reach into the depths of his ears or into his soul for soothing, comforting, and connecting. George became profoundly deaf at the end of life. George, in his youth, was a very active and attractive young man with many skills athletically and also musically. Both he and his brother were incredible tenors in their church choirs from youth until their sixties. They sang duets and solos in church and with Gilbert and Sullivan Productions. It was actually there that George met the love of his life, Audrey, and they sang together. In my youth at church, George was often gowned in the choir garb, enjoying the music of the church and those “olde hymns”. Later, George’s father’s work as an assayer took him at the age of 16 to Jamaica, where he fell in love with the folk music of the isle. At home, he loved watching Don Messer’s Jubilee; country music was his soft spot. Often after dinner, he would start the turntable and listen to the crooning of the country and western storytellers. Aging, as they say, is not for the faint of heart. The loss of hearing was a huge adjustment for George, and the loss continued until even the hearing aids no longer worked. I would take Ruby, my little red harp, into the nursing home to play, and he would gently smile in his George way and shake his head that he heard nothing. This is where I became the student during the journey. George would bring out copies of his music, such as old hymns and lyrics of favourite love songs. These copies would be yellowed and delicately thin with age. He would begin to sing in his mellow tenor voice, and the memories flooded back. He shared the copies with fellow residences and staff. He would sing to them all. My job was to listen and take in his rich history of music that journaled the passages of his life. Our favourite haunt in the last nine years was Swiss Chalet, every Sunday evening. Often, our Jamaican staff would come out and sing to George. He really couldn’t catch the words the first couple of times, and then he would lip-read Diane’s words, “Come, Mr. Tally Man, Tally Me Banana,” and everyone at the table and surrounding tables would sing. George would randomly sing songs of the past during these dinners, remembering all the words as well as the moments these songs elicited. Then, the talk and connection went deep. His son, Peter, would take notes about all of these wonderful events of a man who lived a humble life well. Our portal into the life of George often came through old black-and-white photos, old hymn books, even old 78 records. He would smile, close his eyes, relax in his lazy boy, and the vocal music would begin. With the music came the stories of life traveling with his family, the depression, World War 2, meeting Audrey, raising his family, and connection with others through music. Even though he could no longer hear, he remembered and could still give the gift of song to others. The lesson is that music is so much more than sound; it is the connection, the stories, and the memories. We, as music care advocates, need not pass by someone who can’t hear as we may feel not useful, but to think beyond the physical sound into the memories of a song. The use of old pictures and hymn books helped us to enter into the past, as did the conversations cards of Music Care. Our job is one of connection and valuing the humanity of a soul. Music provides rich soil for connection. As our body ages and access to many things diminishes, we must still consider how to adapt our approach of using music to connect, through pictures, conversations, touch, and just being in space together sharing who we are. Shelley Neal is a special education teacher and program coordinator, therapeutic musician, and music care advocate in the Greater Toronto Area. Shelley uses music to deliver curriculum, support movement and language development and communication skills with non-verbal children. Her goal is to come alongside people and use music in whole person care.
A guitar , cowboy hat , cowboy boots and hay are on a wooden table.
By Shelley Neal April 2, 2025
I undertook the MUSIC CARE Certification program when I had journeyed through caring for my mother with Alzheimer’s. It was during my training, I learned how music works in terms of timbre, melody and rhythm and beat, music care domains and music care strategies. It helped me to support mom as the disease progressed. I continued to certify through Music Care and then I had the joy of teaching others the level 1 program Fundamentals of Music Care Theory and Context . I have loved coming alongside others in Long Term Care and using music to support giving voice of what is within one’s life, preventing isolation and loneliness, creating community. I enjoyed all it all. Then, I found myself once again in the Emergency Room with Tim, (my family member) as we were helping him home in his palliative journey. My “outside life” took a back seat and my inside hospital life began. Tim’s was failing and he was no longer able to open his mouth and swallow to obtain nutrient’s due to Parkinson’s . We tried various types of foods, textures and flavours, however, opening his mouth and swallowing remained inaccessible. Tim loved Glen Campbell and Rhinestone Cowboy . When he was a young man, he would repeated play this song until the LP was worn through. He was given a new Glen Campbell CD at Christmas and the song was welcomed back into our lives. There I was ,in my new environment on the tenth floor of the hospital, playing Rhinestone Cowboy. Tim sang along. He actually sang along! He moved his mouth, swallowed and sang along. We were able to get pureed food into his body. Later, the disease continued to ravage his body and Rhinestone Cowboy helped us connected with other such as the speech language pathologist, doctors, cleaning staff and nurses. We sang and danced together with the music and Tim smiled. He knew he was part of a community who loved him. As we knew the end was coming, I played music with a simple melody, 60 beats per minute and soft timbre on my harp to support Tim as he fell into sleep. Near the end, I used tonal music in simple phrases to support calmness matching his breath. Tim passed peacefully and gentle. Today, at his funeral our last song “Rhinestone Cowboy”. After hearing the importance of this song, all the people present joined in singing to honour the village of Tim that so lovingly cared for him. Music Care training has become a natural rhythm in my life to use with aging and sick family members, supporting young children’s learning and providing self-care when I was tired after intense caregiving.
By Shelley Neal March 8, 2024
I initially trained with MUSIC CARE to work with Seniors in Long Term Care who were experiencing dementia and Alzheimer’s Disease. This is the path I travelled with my mom. My training with Music Care and Room 217 supported capacity building in selecting music that was played on my harp or chosen recorded music. The music centered on the care of the individual and their specific needs. My job was to determine the individual’s specific and select music to address these needs. The music selected helped to build community, support sleep, talk about life experiences, create a background landscape of sound, support connection to decrease isolation and loneliness, as well as coming alongside people dying. My training with Music Care helped me understand how to support people “where they were” physically, emotionally, and spiritually. Through using beat, tempo, melody, and timbre, I could cater the music and desired support required for individuals or small groups. My profession is teaching. I am a special education teacher and use music in my primary teaching as a method for learning, practicing language skills, transmitting information about science studies or math equations, as well as having fun and creating our own songs. My teacher toolkit married exceptionally well with the knowledge and skills provided by the Music Care Certification training. Recently, my work with students has involved individual programming for the medically fragile children and the palliative children. I use music (repeating the chorus several times) to engage and connect with the kiddos. We use music to "talk" about feelings (our communication is through eye gaze, eye blinks, and squeezing hands), and content material. I use music to enjoy our relationship of being together. At times, due to medication for seizures, my little ones can be very sleepy. I increase the tempo, engaging in tapping the beat on her hands and using silly action songs. The giggles and wiggles make it magical. I also use music to tell stories (my students have CVI, cortical vision impairment, so visual perception is difficult). This helps the child to engage in the story arch and adventures. Music is my conduit for reaching out and being with the students. Recently, I had the sacred journey of visiting one of my children in ICU at Sick Kids. I was invited to come to say "goodbye". A dear friend who was an ICU nurse in a different department told me (AKA, insisted) that I bring my harp with me. I wasn't sure if this would be appropriate for the family. However, with the permission of the mom, I bravely packed my harp up and took it to the Unit. It was a beautiful evening of talking with their mom and dad about how special their child was in my life. I played the kiddo's favorite songs and then ended with "The More We Get Together". The little one opened their eyes and stared at me. We hugged, and I left. They passed the next morning. I consider this time to be a sacred gift. Music Care Certification has given me the confidence and toolset to work alongside people and to journey together. It is a time a beautiful, difficult, or sacred time that I have been honoured to participate in.  Thank You
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