Deb Bartlett • November 12, 2019

Training leads to creation of music care pillar

What Maureen Flynn learned in Music Care Training affected her so greatly that she embedded music care as one of four pillars of care at Acclaim Health ’s Alzheimer’s Services Department. Every club member there has a care plan, in which music is a component.

Maureen is the supervisor for the program in the Region of Halton. She found Room 217 when she was looking for resources for the program. Her first interaction was at a Music Care Conference, where she was “reeled in” by Bev Foster’s passion and vision, and by the musicians that are always part of a Room 217 conference. “It was phenomenal to me to be in a room where everyone understands the power of music. That was empowering to me.”

After conference, Maureen signed up for the Music Care Training; she and colleague Ashlee Markle have since completed all three levels, and are Room 217 music care advocates.

Maureen supervises up to 15 people at two sites, and says 100 per cent of her staff have taken some sort of training with Room 217. Minimally, it’s been webinars and the Pathways tutorials. About 40 per cent of the staff have taken Music Care Training Levels 1 and 2. She acknowledges that it’s expensive, between the cost and the backfilling for staff, but she makes sure she builds Music Care Training for two team members into every budget – that’s how much she values what’s taught in the course, and in turn, how it positively impacts the club members.

What Acclaim staff have learned has led to the creation of the program’s four pillars of care, which includes music as part of every member’s care plan, to bring music to them in a way that is meaningful, and personal. The team also begun paying more attention to the site’s soundscape; they no longer use music in the background – music can complement an activity, and must be approved as part of programming. The program used to play songs with lyrics at mealtimes (which Maureen describes as “chaos”) to Room 217’s instrumental-only CDs. Maureen says members were struggling to listen to the music, were trying to sing while eating, and were unable to chat over the music. She finds the Room 217 music calming; members can enjoy the music, and it’s not competing with conversation at the table.

Maureen knows that music helps club members by tapping into their memories, and “music can move people emotionally and physically” – it’s used in the day program to get people active. It’s also part of “date night” at the club. Members can come back with their spouses and eat a catered meal, served by staff members dressed as servers. The first date nights featured live entertainment and the guests focussed on the performers, not each other. Now date night features Room 217 music, which not only saves money, but shifts the focus from entertainment to the table, conversation, and dancing. Of all the work she’s done at the program, incorporating music care is what she’s most proud of.

She’s also seen staff members be rejuvenated after Music Care Training. Maureen knows her team loves what they do, but everybody in the field sometimes “gets stuck”. She’s found after taking the training, staff members have “a resurgence of passion…they are reinventing themselves.”

She is such a fan of Room 217’s Pathways singing program for memory care that she ensures it’s running whenever a tour is coming through the site. She says there’s definitely a “wow factor” when people see how engaged the members are during the program.

Through the training, Maureen has also reconnected personally with music. She studied music through high school, and played an instrument, but admits that it was the prose of lyrics, not the actual music that was meaningful to her. Now she appreciates the music, and how one’s reaction to it can be unpredictable at times. She has a heightened awareness of how music can move people emotionally. Maureen says she can “go somewhere else through music” in ways that even books no longer can.

Her husband and four children are either working as, or studying to be, engineers – they are linear and logical thinkers. She’s been able to share information about how much of the decision-making process is based on what you’re feeling, and how music can impact emotions. The family has created playlists for different parts of their days, to take advantage of music’s ability to motivate, or calm.

During the Level 3 intensive day, held at Room 217’s office in Port Perry, Maureen participated in the creation of a Music Care Training promotional video. Check out the video to see all the amazing work that is being done by Level 3 music care advocates.

By Shelley Neal May 28, 2026
For most of my practice of coming alongside people in care or at the end of life, my harp has been the extension of me. It has traveled in ICUs, nursing homes, funerals, and celebrations of life. But for George, it couldn’t reach into the depths of his ears or into his soul for soothing, comforting, and connecting. George became profoundly deaf at the end of life. George, in his youth, was a very active and attractive young man with many skills athletically and also musically. Both he and his brother were incredible tenors in their church choirs from youth until their sixties. They sang duets and solos in church and with Gilbert and Sullivan Productions. It was actually there that George met the love of his life, Audrey, and they sang together. In my youth at church, George was often gowned in the choir garb, enjoying the music of the church and those “olde hymns”. Later, George’s father’s work as an assayer took him at the age of 16 to Jamaica, where he fell in love with the folk music of the isle. At home, he loved watching Don Messer’s Jubilee; country music was his soft spot. Often after dinner, he would start the turntable and listen to the crooning of the country and western storytellers. Aging, as they say, is not for the faint of heart. The loss of hearing was a huge adjustment for George, and the loss continued until even the hearing aids no longer worked. I would take Ruby, my little red harp, into the nursing home to play, and he would gently smile in his George way and shake his head that he heard nothing. This is where I became the student during the journey. George would bring out copies of his music, such as old hymns and lyrics of favourite love songs. These copies would be yellowed and delicately thin with age. He would begin to sing in his mellow tenor voice, and the memories flooded back. He shared the copies with fellow residences and staff. He would sing to them all. My job was to listen and take in his rich history of music that journaled the passages of his life. Our favourite haunt in the last nine years was Swiss Chalet, every Sunday evening. Often, our Jamaican staff would come out and sing to George. He really couldn’t catch the words the first couple of times, and then he would lip-read Diane’s words, “Come, Mr. Tally Man, Tally Me Banana,” and everyone at the table and surrounding tables would sing. George would randomly sing songs of the past during these dinners, remembering all the words as well as the moments these songs elicited. Then, the talk and connection went deep. His son, Peter, would take notes about all of these wonderful events of a man who lived a humble life well. Our portal into the life of George often came through old black-and-white photos, old hymn books, even old 78 records. He would smile, close his eyes, relax in his lazy boy, and the vocal music would begin. With the music came the stories of life traveling with his family, the depression, World War 2, meeting Audrey, raising his family, and connection with others through music. Even though he could no longer hear, he remembered and could still give the gift of song to others. The lesson is that music is so much more than sound; it is the connection, the stories, and the memories. We, as music care advocates, need not pass by someone who can’t hear as we may feel not useful, but to think beyond the physical sound into the memories of a song. The use of old pictures and hymn books helped us to enter into the past, as did the conversations cards of Music Care. Our job is one of connection and valuing the humanity of a soul. Music provides rich soil for connection. As our body ages and access to many things diminishes, we must still consider how to adapt our approach of using music to connect, through pictures, conversations, touch, and just being in space together sharing who we are. Shelley Neal is a special education teacher and program coordinator, therapeutic musician, and music care advocate in the Greater Toronto Area. Shelley uses music to deliver curriculum, support movement and language development and communication skills with non-verbal children. Her goal is to come alongside people and use music in whole person care.
A guitar , cowboy hat , cowboy boots and hay are on a wooden table.
By Shelley Neal April 2, 2025
I undertook the MUSIC CARE Certification program when I had journeyed through caring for my mother with Alzheimer’s. It was during my training, I learned how music works in terms of timbre, melody and rhythm and beat, music care domains and music care strategies. It helped me to support mom as the disease progressed. I continued to certify through Music Care and then I had the joy of teaching others the level 1 program Fundamentals of Music Care Theory and Context . I have loved coming alongside others in Long Term Care and using music to support giving voice of what is within one’s life, preventing isolation and loneliness, creating community. I enjoyed all it all. Then, I found myself once again in the Emergency Room with Tim, (my family member) as we were helping him home in his palliative journey. My “outside life” took a back seat and my inside hospital life began. Tim’s was failing and he was no longer able to open his mouth and swallow to obtain nutrient’s due to Parkinson’s . We tried various types of foods, textures and flavours, however, opening his mouth and swallowing remained inaccessible. Tim loved Glen Campbell and Rhinestone Cowboy . When he was a young man, he would repeated play this song until the LP was worn through. He was given a new Glen Campbell CD at Christmas and the song was welcomed back into our lives. There I was ,in my new environment on the tenth floor of the hospital, playing Rhinestone Cowboy. Tim sang along. He actually sang along! He moved his mouth, swallowed and sang along. We were able to get pureed food into his body. Later, the disease continued to ravage his body and Rhinestone Cowboy helped us connected with other such as the speech language pathologist, doctors, cleaning staff and nurses. We sang and danced together with the music and Tim smiled. He knew he was part of a community who loved him. As we knew the end was coming, I played music with a simple melody, 60 beats per minute and soft timbre on my harp to support Tim as he fell into sleep. Near the end, I used tonal music in simple phrases to support calmness matching his breath. Tim passed peacefully and gentle. Today, at his funeral our last song “Rhinestone Cowboy”. After hearing the importance of this song, all the people present joined in singing to honour the village of Tim that so lovingly cared for him. Music Care training has become a natural rhythm in my life to use with aging and sick family members, supporting young children’s learning and providing self-care when I was tired after intense caregiving.
By Shelley Neal March 8, 2024
I initially trained with MUSIC CARE to work with Seniors in Long Term Care who were experiencing dementia and Alzheimer’s Disease. This is the path I travelled with my mom. My training with Music Care and Room 217 supported capacity building in selecting music that was played on my harp or chosen recorded music. The music centered on the care of the individual and their specific needs. My job was to determine the individual’s specific and select music to address these needs. The music selected helped to build community, support sleep, talk about life experiences, create a background landscape of sound, support connection to decrease isolation and loneliness, as well as coming alongside people dying. My training with Music Care helped me understand how to support people “where they were” physically, emotionally, and spiritually. Through using beat, tempo, melody, and timbre, I could cater the music and desired support required for individuals or small groups. My profession is teaching. I am a special education teacher and use music in my primary teaching as a method for learning, practicing language skills, transmitting information about science studies or math equations, as well as having fun and creating our own songs. My teacher toolkit married exceptionally well with the knowledge and skills provided by the Music Care Certification training. Recently, my work with students has involved individual programming for the medically fragile children and the palliative children. I use music (repeating the chorus several times) to engage and connect with the kiddos. We use music to "talk" about feelings (our communication is through eye gaze, eye blinks, and squeezing hands), and content material. I use music to enjoy our relationship of being together. At times, due to medication for seizures, my little ones can be very sleepy. I increase the tempo, engaging in tapping the beat on her hands and using silly action songs. The giggles and wiggles make it magical. I also use music to tell stories (my students have CVI, cortical vision impairment, so visual perception is difficult). This helps the child to engage in the story arch and adventures. Music is my conduit for reaching out and being with the students. Recently, I had the sacred journey of visiting one of my children in ICU at Sick Kids. I was invited to come to say "goodbye". A dear friend who was an ICU nurse in a different department told me (AKA, insisted) that I bring my harp with me. I wasn't sure if this would be appropriate for the family. However, with the permission of the mom, I bravely packed my harp up and took it to the Unit. It was a beautiful evening of talking with their mom and dad about how special their child was in my life. I played the kiddo's favorite songs and then ended with "The More We Get Together". The little one opened their eyes and stared at me. We hugged, and I left. They passed the next morning. I consider this time to be a sacred gift. Music Care Certification has given me the confidence and toolset to work alongside people and to journey together. It is a time a beautiful, difficult, or sacred time that I have been honoured to participate in.  Thank You
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