Various Writers • March 4, 2014

Room to Room (R2R) Phase 2

The Room 217 Foundation, with the generous support of the GlaxoSmithKline Foundation, has implemented the R2R program-Phase 2 in more than 40 Hospice and Palliative Care programs across Canada. Phase 2 has introduced digital delivery of Room 217 resources via ipod shuffle as well as expanded HPC sites into palliative care units in hospitals and long term care homes. Here are comments from participants in R2R-Phase that have been reported to Debbie Devitt, R2R Program Facilitator.

5 Ways the R2R program supports quality of palliative care

The R2R program was developed with the purpose of extending delivery and accessibility of Room 217’s benefit‐designed music resources to people who are dying and their caregivers in Hospice Palliative Care programs and facilities across Canada. Hospice Palliative Care is one of the most vulnerable care sectors in Canada as well as one of the least funded. R2R provides an opportunity where funding to utilize Room 217 music resources is removed as a barrier. In Phase 1, 42 programs and facilities participated in the program. In Phase 2 an additional 42 Canadian sites joined the program. The overwhelming feedback is that Room 217 music is supporting quality of life and quality of care at end of life. Here is what the R2R participants are saying about the R2R program.

  • Assists in supportive care
    • The quiet music was a great help in assisting the client fall asleep. The family member also found the music comforting and peaceful.
    • My client has sleep disturbances caused by her pain, so she often wakes up during the night. However, the music has helped to reduce her pain episodes.
    • The nursing staff of our palliative care unit, have been playing the music while providing personal care to patients who are unresponsive. They have found that the music fills the quiet space in a comforting and reflective way.
  • Lessens agitation and promotes relaxation
    • When the music was playing the client appeared to be more at rest and family noticed a peaceful look on the client’s face. This helped the family to relax as well.
    • One patient had become agitated, frequently calling out and restless when in bed. Having the CDs playing in the room for long periods of time was a wonderful distraction and reduced his calling out and restlessness.
    • The majority of our pediatric patient population have severe special needs and the music resources have helped on numerous occasions to calm them down. They may have been upset or just high energy and the effect of the music is almost instant to calm and relax them.
  • Helps in the crossing over
    • In the final moments of life, the patient had difficulty breathing and was restless. His wife was very fearful and tearful. The patient became more relaxed with less laboured breathing once the music was initiated. Death came so peacefully. When “How Great Thou Art” began playing the patient’s wife started to hum and then sing the words in a quiet whisper. It brought her such comfort. Staff who were present in the room were also so moved and comforted with the peaceful passing of the patient.
    • In the final moments of life, the family was unable to be present. The patient was experiencing laboured breathing. With music and medication the breathing became less laboured, the patient looked so peaceful holding his rosary in his hand.
  • Creates a peaceful space
    • This patient has many visitors and the environment tends to become quite noisy and disruptive for the patent. Initiation of music helped the family recognize the benefit of a peaceful and quiet environment. They became less anxious as well. The outstanding benefit was also seen in the patient’s facial expression and how peacefully he dozed off to sleep.
    • Room 217 music playing in the hallway have offered a distraction for residents in a quiet way-The music playing takes the edge off of some of the medical noise that can be heard in the hallways at times.
    • Room 217 music playing in the background added to the sense of peace and quiet in the house.
  • Encourages engagement
    • One resident expressed the joy he gets from hearing the music we played. It made him want to get up and dance.
    • For some staff, television tends to be used during down times for the patients. Since receiving the R2R program, that has shifted in part to utilizing the music instead. This has been a wonderful change as music is much more engaging and impactful for the patients then the use of television.

For more information on R2R, contact Debbie Devitt at R2R@room217.ca


A guitar , cowboy hat , cowboy boots and hay are on a wooden table.
By Shelley Neal April 2, 2025
I undertook the MUSIC CARE Certification program when I had journeyed through caring for my mother with Alzheimer’s. It was during my training, I learned how music works in terms of timbre, melody and rhythm and beat, music care domains and music care strategies. It helped me to support mom as the disease progressed. I continued to certify through Music Care and then I had the joy of teaching others the level 1 program Fundamentals of Music Care Theory and Context . I have loved coming alongside others in Long Term Care and using music to support giving voice of what is within one’s life, preventing isolation and loneliness, creating community. I enjoyed all it all. Then, I found myself once again in the Emergency Room with Tim, (my family member) as we were helping him home in his palliative journey. My “outside life” took a back seat and my inside hospital life began. Tim’s was failing and he was no longer able to open his mouth and swallow to obtain nutrient’s due to Parkinson’s . We tried various types of foods, textures and flavours, however, opening his mouth and swallowing remained inaccessible. Tim loved Glen Campbell and Rhinestone Cowboy . When he was a young man, he would repeated play this song until the LP was worn through. He was given a new Glen Campbell CD at Christmas and the song was welcomed back into our lives. There I was ,in my new environment on the tenth floor of the hospital, playing Rhinestone Cowboy. Tim sang along. He actually sang along! He moved his mouth, swallowed and sang along. We were able to get pureed food into his body. Later, the disease continued to ravage his body and Rhinestone Cowboy helped us connected with other such as the speech language pathologist, doctors, cleaning staff and nurses. We sang and danced together with the music and Tim smiled. He knew he was part of a community who loved him. As we knew the end was coming, I played music with a simple melody, 60 beats per minute and soft timbre on my harp to support Tim as he fell into sleep. Near the end, I used tonal music in simple phrases to support calmness matching his breath. Tim passed peacefully and gentle. Today, at his funeral our last song “Rhinestone Cowboy”. After hearing the importance of this song, all the people present joined in singing to honour the village of Tim that so lovingly cared for him. Music Care training has become a natural rhythm in my life to use with aging and sick family members, supporting young children’s learning and providing self-care when I was tired after intense caregiving.
By Shelley Neal March 8, 2024
I initially trained with MUSIC CARE to work with Seniors in Long Term Care who were experiencing dementia and Alzheimer’s Disease. This is the path I travelled with my mom. My training with Music Care and Room 217 supported capacity building in selecting music that was played on my harp or chosen recorded music. The music centered on the care of the individual and their specific needs. My job was to determine the individual’s specific and select music to address these needs. The music selected helped to build community, support sleep, talk about life experiences, create a background landscape of sound, support connection to decrease isolation and loneliness, as well as coming alongside people dying. My training with Music Care helped me understand how to support people “where they were” physically, emotionally, and spiritually. Through using beat, tempo, melody, and timbre, I could cater the music and desired support required for individuals or small groups. My profession is teaching. I am a special education teacher and use music in my primary teaching as a method for learning, practicing language skills, transmitting information about science studies or math equations, as well as having fun and creating our own songs. My teacher toolkit married exceptionally well with the knowledge and skills provided by the Music Care Certification training. Recently, my work with students has involved individual programming for the medically fragile children and the palliative children. I use music (repeating the chorus several times) to engage and connect with the kiddos. We use music to "talk" about feelings (our communication is through eye gaze, eye blinks, and squeezing hands), and content material. I use music to enjoy our relationship of being together. At times, due to medication for seizures, my little ones can be very sleepy. I increase the tempo, engaging in tapping the beat on her hands and using silly action songs. The giggles and wiggles make it magical. I also use music to tell stories (my students have CVI, cortical vision impairment, so visual perception is difficult). This helps the child to engage in the story arch and adventures. Music is my conduit for reaching out and being with the students. Recently, I had the sacred journey of visiting one of my children in ICU at Sick Kids. I was invited to come to say "goodbye". A dear friend who was an ICU nurse in a different department told me (AKA, insisted) that I bring my harp with me. I wasn't sure if this would be appropriate for the family. However, with the permission of the mom, I bravely packed my harp up and took it to the Unit. It was a beautiful evening of talking with their mom and dad about how special their child was in my life. I played the kiddo's favorite songs and then ended with "The More We Get Together". The little one opened their eyes and stared at me. We hugged, and I left. They passed the next morning. I consider this time to be a sacred gift. Music Care Certification has given me the confidence and toolset to work alongside people and to journey together. It is a time a beautiful, difficult, or sacred time that I have been honoured to participate in.  Thank You
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