Various Writers • October 10, 2019

A First Visit: You don’t always know what you’re going to get.

This is the second in a series of articles that examine the impact Music Care Training has in care settings and contexts. Watch for monthly stories from Level 3 graduates. This update is by Musician / Music Care Advocate Peter Exner of Calgary, AB.

For the last few summers my family and I have taken a break from our busy lives in Calgary and have headed south to Pincher Creek and the Crowsnest Pass. The goal is to unplug, recharge, and be ready for September. Working as a musician who delivers music programming at seniors residences I’ve often been curious to try my program on the road. As it turns out, Pincher Creek has three seniors’ homes. This summer I decided to walk in to one to see if they had a piano, and the rest is now history.

A first performance is always a challenge. Who will be attending? What levels of care do they require? How many residents plan to attend? What does the room look and sound like? With so many variables and things to consider you need a plan. Enter my Music Care framework. Levels 1, 2, and 3 not only gave me insight into preparing music for my program, but also helped me build a template for success when using music at seniors’ residences. Many classes and courses will give you examples of how to do your work (theoretically) but only the Music Care courses had me building what I would eventually deliver musically (practically).

The room I walked into was big and people were spread out everywhere. The piano was off in the back corner facing away from my audience. “This is how we normally set up the room” I heard. “Well, not today!” I said. It took a few extra minutes, but by rolling the piano to the middle of the room and arranging the chairs differently all of a sudden we had a micro community. From a music care perspective we’re now increasing the possibilities of better social engagement and we’re also reducing the potential for isolation during the program. All of this work and I haven’t even played a note yet!

At the core of my music program is storytelling. Every piece of music needs a little context to be interesting. I often begin with a few songs to warm up my fingers and then introduce the topic(s) that we will dive into. On the day I was in Pincher Creek we sang about chickens, I told them a story about my kids using piece of classical music, and I even snuck in some Elton John. Throughout the engagement I took notes on what worked and what didn’t in order to build the next program.

Whether you are performing, listening to recordings together, or viewing and discussing musical YouTube videos together setting yourself up for successful interactions is extremely important. On this day I began with ‘St Louis Blues’. Even if a few people didn’t know the song most were swinging back and forth in their chairs. After the ice was broken we were off to the races - together. Some people sang, some people clapped, and more than a few people smiled and before you know it the hour was up.

A first visit is an opportunity to introduce yourself, your story, your values, and we all know that first impressions are everything. In using a Music Care as an approach to delivering music programs you can almost always guarantee success. This doesn’t always mean that everyone will connect with every song but as you return you will bring more and more people into the fold.

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A guitar , cowboy hat , cowboy boots and hay are on a wooden table.
By Shelley Neal April 2, 2025
I undertook the MUSIC CARE Certification program when I had journeyed through caring for my mother with Alzheimer’s. It was during my training, I learned how music works in terms of timbre, melody and rhythm and beat, music care domains and music care strategies. It helped me to support mom as the disease progressed. I continued to certify through Music Care and then I had the joy of teaching others the level 1 program Fundamentals of Music Care Theory and Context . I have loved coming alongside others in Long Term Care and using music to support giving voice of what is within one’s life, preventing isolation and loneliness, creating community. I enjoyed all it all. Then, I found myself once again in the Emergency Room with Tim, (my family member) as we were helping him home in his palliative journey. My “outside life” took a back seat and my inside hospital life began. Tim’s was failing and he was no longer able to open his mouth and swallow to obtain nutrient’s due to Parkinson’s . We tried various types of foods, textures and flavours, however, opening his mouth and swallowing remained inaccessible. Tim loved Glen Campbell and Rhinestone Cowboy . When he was a young man, he would repeated play this song until the LP was worn through. He was given a new Glen Campbell CD at Christmas and the song was welcomed back into our lives. There I was ,in my new environment on the tenth floor of the hospital, playing Rhinestone Cowboy. Tim sang along. He actually sang along! He moved his mouth, swallowed and sang along. We were able to get pureed food into his body. Later, the disease continued to ravage his body and Rhinestone Cowboy helped us connected with other such as the speech language pathologist, doctors, cleaning staff and nurses. We sang and danced together with the music and Tim smiled. He knew he was part of a community who loved him. As we knew the end was coming, I played music with a simple melody, 60 beats per minute and soft timbre on my harp to support Tim as he fell into sleep. Near the end, I used tonal music in simple phrases to support calmness matching his breath. Tim passed peacefully and gentle. Today, at his funeral our last song “Rhinestone Cowboy”. After hearing the importance of this song, all the people present joined in singing to honour the village of Tim that so lovingly cared for him. Music Care training has become a natural rhythm in my life to use with aging and sick family members, supporting young children’s learning and providing self-care when I was tired after intense caregiving.
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I initially trained with MUSIC CARE to work with Seniors in Long Term Care who were experiencing dementia and Alzheimer’s Disease. This is the path I travelled with my mom. My training with Music Care and Room 217 supported capacity building in selecting music that was played on my harp or chosen recorded music. The music centered on the care of the individual and their specific needs. My job was to determine the individual’s specific and select music to address these needs. The music selected helped to build community, support sleep, talk about life experiences, create a background landscape of sound, support connection to decrease isolation and loneliness, as well as coming alongside people dying. My training with Music Care helped me understand how to support people “where they were” physically, emotionally, and spiritually. Through using beat, tempo, melody, and timbre, I could cater the music and desired support required for individuals or small groups. My profession is teaching. I am a special education teacher and use music in my primary teaching as a method for learning, practicing language skills, transmitting information about science studies or math equations, as well as having fun and creating our own songs. My teacher toolkit married exceptionally well with the knowledge and skills provided by the Music Care Certification training. Recently, my work with students has involved individual programming for the medically fragile children and the palliative children. I use music (repeating the chorus several times) to engage and connect with the kiddos. We use music to "talk" about feelings (our communication is through eye gaze, eye blinks, and squeezing hands), and content material. I use music to enjoy our relationship of being together. At times, due to medication for seizures, my little ones can be very sleepy. I increase the tempo, engaging in tapping the beat on her hands and using silly action songs. The giggles and wiggles make it magical. I also use music to tell stories (my students have CVI, cortical vision impairment, so visual perception is difficult). This helps the child to engage in the story arch and adventures. Music is my conduit for reaching out and being with the students. Recently, I had the sacred journey of visiting one of my children in ICU at Sick Kids. I was invited to come to say "goodbye". A dear friend who was an ICU nurse in a different department told me (AKA, insisted) that I bring my harp with me. I wasn't sure if this would be appropriate for the family. However, with the permission of the mom, I bravely packed my harp up and took it to the Unit. It was a beautiful evening of talking with their mom and dad about how special their child was in my life. I played the kiddo's favorite songs and then ended with "The More We Get Together". The little one opened their eyes and stared at me. We hugged, and I left. They passed the next morning. I consider this time to be a sacred gift. Music Care Certification has given me the confidence and toolset to work alongside people and to journey together. It is a time a beautiful, difficult, or sacred time that I have been honoured to participate in.  Thank You
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